Our Policy
Every piece is made to order specifically for you, so we’re unable to accept returns for change of mind or incorrect sizing once an order has been placed. Returns and exchanges are accepted within 14 days of delivery for items that arrive damaged, defective, or incorrect.
Problem With Your Order?
If something isn’t right, get in touch with us within 14 days of delivery and we’ll sort it out. Please include a photo of any damage or defect where possible — this helps us resolve the issue quickly and, where needed, helps our production partner improve future orders.
Depending on the issue, we’ll offer a free replacement or a full refund. You can reach us at dave_young15@hotmail.co.uk or through our contact form.
Sizing
Check the size guide on each product page before ordering — because every piece is made to order, we’re not able to offer exchanges for a different size once production has started. If you’re between sizes or unsure, email us before you order and we’re happy to help.
Cancellations
Because production begins shortly after an order is placed, we can only cancel or amend an order if you contact us within a few hours of purchase. Once an item has entered production, it can no longer be changed or cancelled.